Troubleshooting
4 min read

Lead Import Errors

Fix common CSV import issues

Lead Import Errors

Troubleshoot and fix common lead import problems.

Common Errors

"Invalid CSV format"

Cause: File isn't proper CSV format

Fix:

  • Open in Excel/Google Sheets
  • Save As → CSV (Comma delimited)
  • Ensure UTF-8 encoding
  • Try importing again

    • "Required field missing"

    Cause: Contact Name or Company Name column not mapped

    Fix:

  • Check your field mapping
  • Ensure required columns have data
  • Map to correct OutReign fields

    • "Duplicate entries skipped"

    Cause: Leads with same email already exist

    This is normal behavior. OutReign prevents duplicates by email.

    Options:

  • Skip duplicates (default)
  • Update existing records
  • Create duplicates (not recommended)

    • "Row X has invalid email"

    Cause: Email format is incorrect

    Fix:

  • Check row X in your CSV
  • Correct the email format
  • Remove any extra characters
  • Re-import

    • File Requirements

    RequirementLimit
    File sizeMax 10MB
    Row countMax 10,000
    FormatCSV (comma-separated)
    EncodingUTF-8

    Best Practices

  • Preview before importing
  • Start with a small test file
  • Keep a backup of original data
  • Review the import summary

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